1. Free shipping on all orders over $149 Australia wide
The Scrub Store provides free standard shipping on all orders over $149. This will automatically be included on your order at checkout. Alternatively, you will have the option at checkout to choose and pay for Express Post. Please note the $149 is calculated after any discounts have been applied.
2. Orders $148.99 and under will be charged at a carrier calculated rate
For all orders $148.99 and under, shipping cost will be calculated by Australia Post based on weight and location. You will have the option of Standard or Express Post*.
3. International flat rate shipping of $20
The Scrub Store provides international shipping to New Zealand only at a flat rate of $20. Note The Scrub Store does not ship to any other countries.
4. Order Processing (Lead) Time
Orders without embroidery will be shipped within 2 business days. This time begins from the business day immediately following your order being placed and does not include weekends, NSW public holidays and Christmas Closures. A list of NSW public holidays can be found here. Our Christmas trading information can be read here.
Orders with embroidery will be shipped within 10 business days*. This time begins from the business day immediately following your order being placed and does not include weekends, NSW public holidays and Christmas Closures. A list of NSW public holidays can be found here. Our Christmas trading information can be read here.
*note this timeframe assumes you return your signed artwork approval within 48hours of receiving from our Customer Service Team.
Please note if you have both embroidered and non embroidered items on your order, your whole order will be shipped in accordance to the embroidery timeframes.
Order Delivery
The Scrub Store orders will be dispatched from our NSW Distribution Centre within 2 or 10 business days of your order (based on what you ordered). As we use a third party courier (Australia Post) we cannot guarantee the timeframe in which it will then be delivered to your nominated address. You will be provided via email, tracking details for your order and we encourage you to contact the courier directly should you have any questions regarding delivery timeframes.
Stolen Parcels
If your parcel is stolen after delivery to your nominated address, The Scrub Store will not replace free of charge. It is up to the recipient to ensure the delivery address is secure.
Express Post
The Scrub Store offers the option to pay for Express Post at checkout. It is important to note this does NOT expedite your order. Processing times will remain the same, it is only relevant to the delivery time once dispatched.
Christmas
The Scrub Store is an online ordering platform available 24/7, 365 days a year for you to place your order. That being said, during December we advertise dates that we recommend your order is placed by for your best chance of pre-Christmas Dispatch. This is usually around the first week of December. Orders placed after this cut off date will be dispatched upon return in the new year.
Office Hours
Monday – Friday 8:30am – 4.30pm AET (Sydney)
Saturday, Sunday & Public Holidays – CLOSED
Christmas/ New Year will be advertised by the beginning of December however our online store is open 24/7 and we welcome you to continue placing orders all year round.