The below returns policy is in accordance to your rights under the Australian Consumer Law.
We offer returns for 45 days from order. To be eligible for a return:
- Request must be made through the returns portal within 45 days of you placing your order.
- Swing tags are still attached to clothing and packaging of shoes and socks is not ripped or damaged.
- Returning item(s) must not be worn, washed or altered in any way (including no deodorant, makeup or perfume residue) .
- The item must not have been from the TSS Outlet* at time of purchase.
*Products that are from the TSS Outlet are not eligible for change of mind (eg, doesn't fit, style doesn't suit etc) returns. If a product is from the TSS Outlet it will be advised at the top of the details tab on the product page as well as in the product name. Please note this requirement is void when dealing with warranty/faulty claims (see Warranty).
Return requests are subject to approval by The Scrub Store and are to be returned at the customers expense.
The Scrub Store will process your returned items within 5-10 days of it being received at our Central Coast warehouse. Refunds and Store Credits will be provided for the cost of the garment minus any discounts. Shipping is non-refundable.
The Scrub Store warrants the quality and workmanship of all garments for a period of 90 days following delivery. This includes any and all sale and outlet/clearance items.
Garments deemed to be faulty as a result of workmanship or fabric quality issues will be replaced free of charge during the warranty period.
A warranty claim may be lodged by emailing your order number, a picture of the garment and brief description to email@example.com.
Postage for return of goods claiming to be faulty will be covered by The Scrub Store. Upon inspection should the claim be denied, the customer is responsible for return shipping of the item at a cost of $14.
Exclusions under this policy include “care or wear” related damage to garments.
If you have any further questions regarding Return and Warranty please contact firstname.lastname@example.org.